I used to go to Aberdeen, and then out to Ocean Shores.
We went to Ocean Shores on the Rainy Vacation back in 2002. We stayed at a Holiday Inn Express there. It was a nice place, lots of atmosphere, good food near by, but
nothing worked in the room. (Well, the lights worked...) There was a hot tub that cost us extra, a huge AC unit, a hair dryer in the bathroom, it was a suite with two rooms, a TV in each room. One TV worked poorly, but I had a DVD player that I plugged in for the kids, the other one didn't work at all. At least it gave the kids something to do on a rainy day. There was a gas fireplace that there was no gas for. The breakfast was not what they advertised, instead of a hot breakfast it was sweet rolls and donuts, etc. The list goes on. And at $160 after tax I was not a happy camper.
When I went to the front desk to check out I asked to speak to the manager. I told him nothing worked in the room and I wanted a partial refund. He said he was not authorized to do that, and that the reason things didn't work was because of the salty air. I laughed and told him he must be joking. Because Eureka is the same distance from the same ocean, and has the same salty air, and I've stayed at some of the hotels in town including a Holiday Inn Express, and everything works fine. Even things in the Motel 6 work better than his hotel. Then I asked him something like "
If you aren't authorized to adjust portfolios, who is the actual Hotel Manager?"
I took photos of the stuff in the room that didn't work, such as the hot tub we paid extra for, and I told him that if he was not authorized to change the bill, he better call whoever is. Because if he didn't, I would call my credit card company and file a dispute about the charges, and see to it that they got as little as possible. After I call Holiday Inn's Corporate office and tell them they need a more qualified manager in Ocean Shores, of course.
All of a sudden he could do something after all, and offered me a 15% discount. I said that was not acceptable. Our originally quoted price for our reservation, that I paid in advance, was $132 after tax. The room we stayed in was an upgrade, and was $160 after tax. I paid the difference when we checked in. 15% of $160 is only $24. The upgrade for a room with a hot tub that doesn't work cost me and extra $28. And that makes no mention of other poorly maintained things in the room.
So this glorified Shift Manager called the Boss and explained the situation. The Boss said to comp the room. He said something like "
But Sir, that would..." And standing five feet away from him at the desk I heard the Boss say, loud and clear "
I said comp the room!"
We laughed about that all the way back out to the 101. What a dweeb for a manager...
Years later, it's not a Holiday Inn Express anymore. It's currently a BayVue Hotel. Based on Google Maps photos, in 2018 it was a Morning Glory Hotel, in 2013 it was a Guesthouse Hotel, and if you go all the way back to 2009, the photo shows it was still a Holiday Inn Express. I'm surprised the building didn't fall down while they had it.
But Cindy and I had a nice walk on what the local's called a "cold beach" that reminded us of Clam Beach, where we met. We didn't think it was that cold. No more than a Humboldt County beach at the same time of year...